Frequently Asked Questions
Everything you need to know about your Get Raw order.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows an athletic fit; if you prefer a looser feel, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement.
Are your garments sustainably made?
We are committed to ethical manufacturing. Our performance fabrics are sourced from suppliers that adhere to strict labor standards and eco-friendly production processes.